McLaren and the Cost of Complexity

When milliseconds matter: how the McLaren Mastercard Formula 1 Team and leading IT teams
uncomplicate operations to move at the speed of competition.

At 200mph, there’s no room for complexity. Every system, every workflow, every decision is optimized for
speed and precision. The McLaren Mastercard Formula 1 Team knows this better than anyone. Managing
one of the world’s most demanding competitive environments, they’ve partnered with Freshworks to help
eliminate tool sprawl, automate critical workflows, and build IT operations that move at the speed the
sport demands.
Freshworks’ first-of-its-kind Global Cost of Complexity Report exposes what that costs: 47% of software
ROI lost to fragmentation, employees wasting nearly a full workday weekly managing systems instead of
solving problems, and organizations leaving billions on the table in unrealized productivity.
This keynote draws on lessons from McLaren and other high-performance environments to reveal what
separates high-velocity IT teams from everyone else. You’ll walk away with a framework for identifying
where complexity is costing you most, a roadmap for consolidating platforms without sacrificing
capability, and the business case for why simplification isn’t about doing less. It’s about moving faster
with greater impact.

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