iPaaS or iPlay – The Do’s and Don’ts of Integrated Systems and Processes

We no longer live in a world of just ITSM, we’re now expected to integrate other business units as well as other systems and processes.
This session dives into the challenges we can encounter in doing this, how the industry seems to be approaching it (the good and bad of the vendor’s approach), and what longer term considerations we need to be aware of.
Ranging from simple business unit interactions through APIs, workflow automations and third-party integration platforms, this session is essential when considering what and how to integrate and what this means down the line.