

Industry insights. Past, present and future. Big topics, future gazing and staying grounded.
Join Barclay Rae and Ian Aitchison, hosts of the Enterprise Digital Podcast, on stage and in person, as they celebrate five years of industry insight. We’ll look back at the highlights of recent years, what to pay attention to today, and where the wider service management industry might be heading.
Wide-ranging, expect: AI, ITIL (version 5), human management and business culture, innovations in digital products, services and experiences. All in the context of delivering great human experiences and business value.
Plus some trivia highlights mixed in for good measure.
Get involved! We’ll be recording interviews throughout the show in a dedicated area. If you’re a visitor or guest with a point of view and an interest in the value of Service in all its dimensions, come and share your thoughts with the team. What you contribute will help shape future podcast episodes and feed into our keynote on day two.
Date: 14th May 2026
Time: 12:00 - 12:40
Keynote Theatre - SITS & MSP
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