Automate Your Way to CMDB: From Static Records to Living Ecosystems

The CMDB is critical for ITIL-based service management, yet often fails due to manual upkeep and outdated data. This session explores how automation can transform the CMDB into a dynamic, self-sustaining ecosystem. We’ll cover theoretical models for automated discovery, additions or updates, and enrichment, ensuring real-time accuracy and compliance. Learn how governance and ITIL principles adapt when machines maintain configuration data, and why this shift is essential for resilience and continual improvement in modern service management.