Eliminate IT blind spots with an accurate CMDB fed by real-time discovery
Incomplete discovery data introduces IT blind spots, slowing down troubleshooting, driving up costs, and leaving security gaps. In this session, you'll learn practical strategies for achieving an accurate and timely CMDB to reduce MTTR, power AI and automation, improve service quality, and strengthen security. We'll share a real-world customer example that will demonstrate how to improve discovery without disrupting your existing environment.
Configuration Drift and CMDB Success in modern Infrastructures
How do you validate your source of truth? Is your CMDB delivering the value you expect? How can you keep data quality high but in an automated fashion without heavy investment in manual effort? Join us to understand Configuration Drift and some approaches to dealing with this silent and ever present risk to your IT Operations
Unlocking IT Excellence: The power of Unified Service Models & Asset Inventory
This presentation will walk through the journey of Service Model design, discovery and modelling of data, implementation and construction of a federated CMS.
It focusses on business outcomes and value which many Configuration or Asset management projects find difficult to articulate or fail at. This is a success story in an area where 70-80% of these types of projects fail and this presentation will talk though challenges and mitigation of these across this 3 year piece of work.
Implementation Without Drama: A Practical Guide for ITSM Teams
Rolling out a new tool shouldn’t feel like a high‑wire act. We’ll share a proven approach to reduce risk and stress: readiness sprints, stakeholder mapping, and success metrics that matter. Expect actionable checklists and real‑world examples that help you launch confidently and keep momentum long after go‑live.
How to script at scale so your support staff aren't bored to tears and you don’t break anything
Repetition of mundane tasks gets really tedious, really quickly, burns a lot of time, and is prone to human error - so it might make sense to script your way to automation. This session with Jon North will equip you with some considerations to bear in mind during the process of developing, testing, deploying, and executing custom scripts at scale.
You’ll come away with good ideas to get your code operational, efficient, and into production as quickly as possible, whilst simultaneously accounting for potential security risks. This session applies to service desk, systems administrators, configuration managers, and MSPs.