Configuration Drift and CMDB Success in modern Infrastructures
How do you validate your source of truth? Is your CMDB delivering the value you expect? How can you keep data quality high but in an automated fashion without heavy investment in manual effort? Join us to understand Configuration Drift and some approaches to dealing with this silent and ever present risk to your IT Operations
iPaaS or iPlay – The Do’s and Don'ts of Integrated Systems and Processes
We no longer live in a world of just ITSM, we're now expected to integrate other business units as well as other systems and processes.
This session dives into the challenges we can encounter in doing this, how the industry seems to be approaching it (the good and bad of the vendor’s approach), and what longer term considerations we need to be aware of.
Ranging from simple business unit interactions through APIs, workflow automations and third-party integration platforms, this session is essential when considering what and how to integrate and what this means down the line.