Beyond Inventory: Optimizing the CMDB’s True Role in Modern ITSM
Often mislabeled as “just inventory,” the true value of the CMDB is frequently unseen. This session highlights how a maintained and reliable CMDB strengthens core ITSM practices such as configuration, change, problem, and incident management. We’ll also explore how the CMDB insights can benefit SAM, BCDR, network management, and other domains without diluting its primary purpose. By the end, recognize the CMDB as a strategic enabler of scalable, reliable ITSM.
Eliminate IT blind spots with an accurate CMDB fed by real-time discovery
Incomplete discovery data introduces IT blind spots, slowing down troubleshooting, driving up costs, and leaving security gaps. In this session, you'll learn practical strategies for achieving an accurate and timely CMDB to reduce MTTR, power AI and automation, improve service quality, and strengthen security. We'll share a real-world customer example that will demonstrate how to improve discovery without disrupting your existing environment.
Beyond the Service Desk: a Children's hopitals Journey to Safer, Smarter Patient Experiences
A London Chrildrens Hospital will share how modern service management and automation are transforming the patient and staff experience—from onboarding volunteers at scale to providing children safer access to education and entertainment resources. In a fireside chat, we’ll explore how workflow automation reduce manual effort (e.g., provisioning/deprovisioning that previously required ~4 FTEs), increase accuracy, and create time for care. We’ll discuss what worked, what didn’t and how GOSH sees autonomous workflows playing a role in the next phase of their service management journey. The conversation remains vendor neutral but grounded in real outcomes using ITSM, ITAM. We’ll close with practical steps for hospitals and public sector teams and look at how the advent of AI can lead to even greater patient outcomes—plus a live audience Q&A and a charity element to benefit the hospital.
Increase Revenue and Efficiency with Asset Intelligence: How Total Visibility can lead to business transformation
MSPs must scale efficiently to protect margins, yet fragmented visibility across customer environments continues to increase revenue streams, operational risk, and unnecessary manual effort. This session shows how Lansweeper’s asset intelligence equips MSPs with accurate, automated data to transform operations—streamlining onboarding, aligning billing to actual usage, strengthening SLAs with reliable inventory insights, enabling proactive service, and delivering audit‑ready reporting for QBRs. A practical example will demonstrate how total visibility inside ITSM workflows eliminates ticket back‑and‑forth, speeds resolution, and directly improves SLA performance and customer retention.
Unlocking IT Excellence: The power of Unified Service Models & Asset Inventory
This presentation will walk through the journey of Service Model design, discovery and modelling of data, implementation and construction of a federated CMS.
It focusses on business outcomes and value which many Configuration or Asset management projects find difficult to articulate or fail at. This is a success story in an area where 70-80% of these types of projects fail and this presentation will talk though challenges and mitigation of these across this 3 year piece of work.
You're not managing SaaS-SaaS is managing you
The CIOs playbook for mastering Agentic AI, governance, and digital control.
We will explore how organizations struggle with Ai , Finops and SaaS and the challenges of AI credits and hidden costs
Implementation Without Drama: A Practical Guide for ITSM Teams
Rolling out a new tool shouldn’t feel like a high‑wire act. We’ll share a proven approach to reduce risk and stress: readiness sprints, stakeholder mapping, and success metrics that matter. Expect actionable checklists and real‑world examples that help you launch confidently and keep momentum long after go‑live.
Modernising Infrastructure Operations with Asset Intelligence
IT teams everywhere are under pressure to resolve incidents faster, manage growing complexity, and support security demands but most still struggle with fragmented, unreliable visibility of their technology estate. This session shows how total visibility and Asset Intelligence can unlock a new level of operational clarity. Together with a leading management consulting firm, we’ll reveal how they built a trustworthy asset foundation that strengthened ITSM, improved decision‑making, and created smoother, more proactive operations at global scale. Learn the practical steps, lessons, and outcomes behind evolving from scattered data to a unified, intelligence‑driven IT function.
Automate Your Way to CMDB: From Static Records to Living Ecosystems
The CMDB is critical for ITIL-based service management, yet often fails due to manual upkeep and outdated data. This session explores how automation can transform the CMDB into a dynamic, self-sustaining ecosystem. We’ll cover theoretical models for automated discovery, additions or updates, and enrichment, ensuring real-time accuracy and compliance. Learn how governance and ITIL principles adapt when machines maintain configuration data, and why this shift is essential for resilience and continual improvement in modern service management.