Vawns Murphy is a Principal ITSM Consultant at i3Works. An experienced and award-winning Service Management professional, Vawns holds numerous certificates including ITIL, SDI, COBIT, ISO and many others. Vawns has a long history as a service management architect, consultant, and evangelist. She is an author and reviewer of multiple ITSM tools, educational programs, and best practices documents and a recipient of the itSMF UK thought leadership award. Vawns blogs at the ITSM.tools website and is a board member of itSMF UK.
