Jason Hamer
With over 30 Years experience in Operations, Programme Delivery and Service Management within Telecoms, IT, Television and Digital Finance.. Jason specializes in IT Service Management innovation and modernization.
Starting his career on a Service Desk, Jason had held a broad selection of roles over his career across Operations and Service Management, one things that has held true is that passion to resolve problems and deliver great service. Now just at a larger, strategic scale.
Jason is an ITSMFUK Board member, is a winner of the PSMA23 Service Innovation award and has contributed to multiple case studies for both PeopleCert and ITSMFUK. He loves sharing his experience, achievements and passion so that others can benefit from his portfolio of skills.
Sean Auckland
With over a decade of experience in IT operations and service management, Sean is a results-driven Senior IT Operations & Service Management Manager currently serving as the Senior Manager for Operations Design & Reliability Management at Vodafone UK. His career spans various leadership roles, including CRM and Billing Operations Manager, BI Service and Operations Manager at Vodafone UK, and Head of BI at Cable & Wireless Communications.
He is passionate about designing great solutions and delivering great service.