Zephaniah Bharathi
Zephaniah is a product marketer for ManageEngine's ESM suite of products. He loves creating resources to educate IT service desk folks on the best practices for making the most of ITSM. Some of these resources include self-assessment toolkits, security-first service management framework, detailed guides, several blogs, and more.
Alexandria Nisha
Alexandria is a passionate explorer of the ITSM realm and is keen on learning and sharing insights about the ever-evolving ITSM landscape. With a fresh perspective on the world of ITSM, she loves writing best practice articles and blogs that help IT service delivery teams address their everyday service management challenges.