While maturity models might have helped in the past, their relevance should be introspected in this era of disruptive tech and shifting economic realities.

The definitive "destination" they depict might simply not exist for your company's situation and context.

A multidimensional alternative - the service management evolution roadmap - that contextualizes IT strategies to individual organizations and their goals is the right alternative.

Key learning points:
• The five critical dimensions to planning your ITSM roadmap: business goals, breakthrough technologies, talent and skill gaps, investment and the economic landscape, and security and risk management.
• Scenarios and use cases where the evolution model can be applied to map your innovation journey.
• A continuous assessment to help improve IT's evolutionary prowess and shoot straight at fluctuating ITSM maturity goals.