ESM in ’26 & Beyond – Your 7 Essential Solution Priorities
ESM and Automation is the number one trending issue in today’s service management market – AI is only part of the story.
If you are planning transform your service experience in ’26 this is the must attend session.
Join us for an interactive session packed with best practices and a deep dive into the key, practices, methodologies, and tech you NEED to embrace for your next leap forward in service management
In this session, you’ll explore:
7 Proven strategies to transform your service experience and efficiency.
Learn how to incorporate cutting-edge innovations including GenAI enhancing agent efficiency and real-world use cases for automating business processes.
Expert guidance on designing service and user journeys that maximise satisfaction and streamline experiences.
Customer success spotlights: with client showcases on unified service strategies and ESM service design & transformation roll outs of service automation at scale in large multi-site organisations
Best Practice tooling examples of how to deflect tickets away from the service desk—freeing your agents to focus on what matters most.
Discover how Hornbill seamlessly unites workflow automation, AI, and experience design to unlock unprecedented gains in both Agent Efficiency and Agent Deflection.
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