The future of ITSM is agentic: autonomous operators that reason, adapt, and take proactive action, not just make suggestions. In this co-hosted session, David Lloyd Leisure, a leading wellbeing, sport, and leisure group, joins SysAid CEO Avi Kedmi to share their journey of adopting SysAid Copilot and AI Agent Builder. Attendees will learn how David Lloyd leveraged no-code conversational building to quickly deploy specialized AI Agents that automate repetitive tasks, from ticket resolution to asset management. This blueprint will showcase how IT teams can unlock AI-driven efficiency , transform scaling, and free up agents to focus on strategic, high-value work , transitioning from manual bottlenecks to truly autonomous IT operations.
