From Legacy to Agentic AI with Servicely: Kuoni Tumlare’s Global Service Desk

This session explores how Kuoni Tumlare, a global destination management company operating across Europe, Asia, the UK, and North America, rapidly migrated its Service Desk to the Servicely AI platform. The transformation focused on building strong foundations and growing maturity with Agentic AI, enabling autonomous ticket triage, proactive problem resolution, workflow optimisation, and SLA enforcement. A streamlined eBonding setup integrated with their global suppliers of Managed Services. Attendees will take away practical lessons on leveraging Agentic AI to deliver faster, more consistent, and higher-quality global ITSM operations.