Beyond ‘How We’ve Always Done It’: Systemically Transforming the Employee Journey with Hornbill

Warwickshire County Council will share how a systems thinking approach transformed its Starters, Leavers and Movers (SLaM) process across IT, HR, Facilities, Security and Finance. Replacing 17 disconnected forms with guided and integrated workflows in Hornbill, they cut email traffic by 92%, saved 3,675 hours annually, and strengthened security and employee experience. This session explores how executive sponsorship, cross-department collaboration and a willingness to challenge “we’ve always done it that way” delivered measurable operational and cultural change.