Case Study: Building Trust in GenAI & Agentic AI – A Journey to Secure and Compliant ITSM

Trust is the foundation of AI-driven IT support. And as GenAI tools and AI agents take on bigger roles in service operations, the stakes for security, compliance, and transparency have never been higher.

In this session, join Avi and Chris as they unpack the real-world story of Dornan Engineering. Learn how SysAid’s responsible AI approach empowers organizations to stay in control, ensure compliance, and build lasting trust in their AI-powered operations. Discover how features like customizable monitoring, fine-tuning, and granular data controls help turn GenAI and Agentic AI into secure, reliable partners for your ITSM, delivering smarter workflows without compromising on governance or trust.