As the world continues to embrace artificial intelligence, one thing has become crystal clear: conversational AI is not just a passing trend, it’s tied to the future of business.

From streamlining customer service to automating routine tasks, generative and conversational AI have the power to improve efficiency and enhance the customer experience. But as with any new buzz-worthy technology, it can be challenging for business leaders to separate signal from noise and think strategically about the opportunities and risks of implementing this tech.

This session will go through how teams can leverage the technology in a productive, secure way — ensuring that everyone from internal case managers to frontline employees can get the support they deserve.