ITIL 4 – How does this work with…?
ITIL 4 is now being rolled with a variety of books and courses beyond the initial Foundation publication in 2019. Practical questions are being asked about how to use this with other existing frameworks and ways of working. This session lays out clear guidance on integration of some of the new ideas in ITIL 4. This includes e.g. value chains, practices and guiding principles, and how these can be best used with minimum impact.
Speaker – Barclay Rae, Independent Management Consultant
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