BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Service Desk Show | 19-20 May 2027 | Excel London - ECPv6.3.7//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.servicedeskshow.com
X-WR-CALDESC:Events for Service Desk Show | 19-20 May 2027 | Excel London
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T150000
DTEND;TZID=Europe/London:20250515T160000
DTSTAMP:20260802T220037
CREATED:20250218T144018Z
LAST-MODIFIED:20250218T145418Z
UID:34373-1747321200-1747324800@www.servicedeskshow.com
SUMMARY:One giant leap for incident management
DESCRIPTION:In an era where the traditional IT helpdesk is shrinking\, IT Operations is thriving\, leveraging decades of service management expertise. Managing large-scale incidents remains challenging\, with issues like delayed detection\, poor communication\, and siloed tools. ITSM practices can either support or hinder improvement efforts. This vendor-agnostic session explores solutions to optimize incident management\, empowering ITSM leaders to enhance efficiency and effectiveness. Attendees will engage in discussions\, sharing experiences\, with collective insights provided afterward to help organizations evolve their incident management processes. Join us to learn actionable strategies for launching your company into a new era of incident management.
URL:https://www.servicedeskshow.com/event/one-giant-leap-for-incident-management-2/
LOCATION:Theatre 1
CATEGORIES:Xurrent
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T140000
DTEND;TZID=Europe/London:20250515T150000
DTSTAMP:20260802T220037
CREATED:20250218T144016Z
LAST-MODIFIED:20250226T095918Z
UID:34372-1747317600-1747321200@www.servicedeskshow.com
SUMMARY:A playbook to use Agentic Automation to transform the service desk
DESCRIPTION:Agentic automation is transforming ITSM\, but we’re still figuring out how to make it truly right\, so it makes IT service management more efficient\, cost-effective\, and user-friendly the way it promises to.\nIn this presentation\, I’ll walk our ITSM peers through practical\, step-by-step actions to bring automation to the service desk\, backed by real data showing the results. We’ll keep it simple\, focusing on a solid approach without the jargon.
URL:https://www.servicedeskshow.com/event/a-playbook-to-use-agentic-automation-to-transform-the-service-desk-2/
LOCATION:Theatre 1
CATEGORIES:Workativ
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T130000
DTEND;TZID=Europe/London:20250515T140000
DTSTAMP:20260802T220037
CREATED:20250218T144000Z
LAST-MODIFIED:20250226T095613Z
UID:34369-1747314000-1747317600@www.servicedeskshow.com
SUMMARY:What your ITSM is doing wrong and how to fix it
DESCRIPTION:A new ITSM framework that focuses on Team Chemistry and Trust. There are specific habits\, processes\, and metrics used in Incident Management and Service Request fulfilment that are detrimental to the company\, but EVERYONE is doing them. You’ll learn why those habits\, processes\, and metrics are harmful and how to implement a superior ITSM strategy\, specifically around Incident Management and Service Requests.
URL:https://www.servicedeskshow.com/event/what-your-itsm-is-doing-wrong-and-how-to-fix-it-2/
LOCATION:Theatre 1
CATEGORIES:SPS Pool Care
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T120000
DTEND;TZID=Europe/London:20250515T130000
DTSTAMP:20260802T220037
CREATED:20250218T144013Z
LAST-MODIFIED:20250226T095530Z
UID:34371-1747310400-1747314000@www.servicedeskshow.com
SUMMARY:Transforming IT and enterprise services with experience data
DESCRIPTION:Employee productivity has become a top priority for IT organizations\, making understanding and improving employee IT experience essential. In this session\, Prashant Arora shares insights into PepsiCo’s transformative strategies to streamline its services and enhance the end-user experience. Alongside Mark Bewick from HappySignals\, he explores how shifting from traditional performance metrics to human-centric experience data enables organizations to drive meaningful transformation and achieve business success. This session promises actionable strategies for any organization looking to enhance IT services while driving meaningful business outcomes.
URL:https://www.servicedeskshow.com/event/transforming-it-and-enterprise-services-with-experience-data-2/
LOCATION:Theatre 1
CATEGORIES:Inc.,PepsiCo
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T110000
DTEND;TZID=Europe/London:20250515T120000
DTSTAMP:20260802T220037
CREATED:20250218T144010Z
LAST-MODIFIED:20250226T095329Z
UID:34370-1747306800-1747310400@www.servicedeskshow.com
SUMMARY:Be an ESM trendsetter in a digital world
DESCRIPTION:With increased focus on Digital Employee Experience and an increased spend on Digital Transformation (Global digital transformation spending 2027 | Statista)\, an enterprise view of service management will be needed more than ever. In this session we will explore ways to future proof the service management practice\, bring together cross-domain teams and enhance the overall employee experience. In a world where everyone is expecting a seamless service experience at work and in their personal lives\, we must be creative and use innovative solutions to create more with less (money\, time to value…).
URL:https://www.servicedeskshow.com/event/be-an-esm-trendsetter-in-a-digital-world-2/
LOCATION:Theatre 1
CATEGORIES:Square-Enix / Idea Versus Ltd.
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T100000
DTEND;TZID=Europe/London:20250515T110000
DTSTAMP:20260802T220037
CREATED:20250218T143958Z
LAST-MODIFIED:20250502T084015Z
UID:34368-1747303200-1747306800@www.servicedeskshow.com
SUMMARY:Sassy MINDS - Your Boldest & Most Impactful Strategy
DESCRIPTION:You don’t need courage to be imperfect\, but the courage to be an empathic leader. Discover how emotional governance and wellbeing loops transform your workplace into a haven for mental health. “Sassy MINDS” presents pragmatic strategies to assess and evolve emotional impact\, introduce actionable models to embed mental health-conscious workflows into AI-human collaborations. Empower yourselves to rethink wellbeing\, foster a culture of care that is both innovative and sustainable in Industry 5.0.
URL:https://www.servicedeskshow.com/event/sassy-minds-crafting-a-culture-of-care-in-the-digital-workplace-2/
LOCATION:Theatre 1
CATEGORIES:i3Works Limited
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T150000
DTEND;TZID=Europe/London:20250514T160000
DTSTAMP:20260802T220037
CREATED:20250218T143913Z
LAST-MODIFIED:20250409T083933Z
UID:34355-1747234800-1747238400@www.servicedeskshow.com
SUMMARY:AI-Powered ITSM: A Must-Have or Just Another Requirement Checkbox?
DESCRIPTION:ITSM vendors pitch AI as a must-have\, but is it truly transformative or just another requirement checkbox? Too often\, organisations define tool requirements around trends rather than actual business needs—leading to costly misalignment. Building on past insights into ITSM tool selection\, this session explores how AI fits into real-world requirements\, the risks of vague or vendor-driven criteria\, and how to separate genuine value from marketing hype. Before you invest\, ensure your requirements drive your decisions—not the other way around. Learn how to cut through the noise and choose the right tool for your organisation\, AI or not.
URL:https://www.servicedeskshow.com/event/ai-powered-itsm/
LOCATION:Theatre 1
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T140000
DTEND;TZID=Europe/London:20250514T150000
DTSTAMP:20260802T220037
CREATED:20250218T143901Z
LAST-MODIFIED:20250226T094544Z
UID:34351-1747231200-1747234800@www.servicedeskshow.com
SUMMARY:AI & sustainability: Transforming ITSM for tomorrow
DESCRIPTION:Step into the future of IT service management\, where AI meets sustainability. This forward-thinking session shows practical ways to transform your ITSM practices for 2025 and beyond. Through engaging case studies\, discover how organisations successfully reduce their digital carbon footprints while enhancing service quality. Learn how to harness AI for sustainability initiatives\, adapt to new environmental regulations\, and measure your organisation’s impact. Whether you’re just starting your sustainability journey or advancing existing programmes\, you’ll leave with actionable strategies to create positive environmental and business outcomes through sustainable ITSM.
URL:https://www.servicedeskshow.com/event/ai-sustainability-transforming-itsm-for-tomorrow-2/
LOCATION:Theatre 1
CATEGORIES:The ESG Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T130000
DTEND;TZID=Europe/London:20250514T140000
DTSTAMP:20260802T220037
CREATED:20250218T143907Z
LAST-MODIFIED:20250512T090543Z
UID:34354-1747227600-1747231200@www.servicedeskshow.com
SUMMARY:Swissport’s Transition to No-Code with HaloITSM
DESCRIPTION:This session aims to present the main benefits realised by Swissport since migrating to the Halo platform. \nSpecifically\, key metrics and demos will be presented around a few core areas: \n– Financial savings: Advantages of transparent and all-inclusive licencing model. \n– Increased Control: Reduce reliance on 3rd parties by empowering process owners and business unit leaders to maintain their own areas. \n– Automation: Improvements in cross-departmental collaboration\, approval streamlining\, self-service capabilities. \n– Data & Analytics: Improvement of performance visibility across the board.
URL:https://www.servicedeskshow.com/event/migration-to-a-new-platform-do-as-i-say-and-as-i-do-2/
LOCATION:Theatre 1
CATEGORIES:HaloITSM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T120000
DTEND;TZID=Europe/London:20250514T130000
DTSTAMP:20260802T220037
CREATED:20250218T143905Z
LAST-MODIFIED:20250218T143905Z
UID:34353-1747224000-1747227600@www.servicedeskshow.com
SUMMARY:Ensuring regulatory compliance with IT asset and service management
DESCRIPTION:The session will provide actionable insights on aligning IT Asset Management (ITAM) and Software Asset Management (SAM) with compliance standards\, including NIS2 and DORA. You will learn how to leverage asset discovery\, asset management\, CMDB\, and IT Service Management strategies to streamline your approach and stay ahead of both current and future regulatory demands.
URL:https://www.servicedeskshow.com/event/ensuring-regulatory-compliance-with-it-asset-and-service-management-2/
LOCATION:Theatre 1
CATEGORIES:Opentext
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T110000
DTEND;TZID=Europe/London:20250514T120000
DTSTAMP:20260802T220037
CREATED:20250218T143903Z
LAST-MODIFIED:20250425T162149Z
UID:34352-1747220400-1747224000@www.servicedeskshow.com
SUMMARY:Service management the glue that keeps value streams delivering?
DESCRIPTION:Using real-world examples\, how can you use best practices to embed service management into value streams\, thereby boosting efficiency and enhancing customer satisfaction. With the interconnected nature of Service Management bringing all parts of the business together the time has never been more critical for organisational reviews.
URL:https://www.servicedeskshow.com/event/service-management-the-glue-that-keeps-value-streams-delivering-2/
LOCATION:Theatre 1
CATEGORIES:Adaptavist
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T100000
DTEND;TZID=Europe/London:20250514T110000
DTSTAMP:20260802T220037
CREATED:20250218T143858Z
LAST-MODIFIED:20250324T145426Z
UID:34350-1747216800-1747220400@www.servicedeskshow.com
SUMMARY:Integrating cybersecurity into IT service management: Practical strategies for strengthening security
DESCRIPTION:In today’s rapidly evolving digital landscape\, cyber threats pose significant risks to organisations of all sizes. While IT Service Management (ITSM) focuses on delivering reliable and efficient IT services\, integrating cybersecurity considerations into these processes is essential for safeguarding critical assets and ensuring operational resilience.\nThis presentation offers practical strategies for enhancing cybersecurity within ITSM frameworks. It will explore how ITSM professionals can incorporate security measures into incident management\, change management\, and service request workflows. The emphasis is on straightforward\, actionable steps that can be seamlessly integrated into existing processes without adding unnecessary complexity. \nBy aligning cybersecurity practices with ITSM responsibilities\, organizations can improve risk management and bolster defences against emerging threats. Attendees will gain valuable insights into enhancing their security posture while maintaining efficient and effective IT operations.
URL:https://www.servicedeskshow.com/event/integrating-cybersecurity-into-it-service-management-practical-strategies-for-strengthening-security-2/
LOCATION:Theatre 1
CATEGORIES:Lansweeper
END:VEVENT
END:VCALENDAR