With an update to ITIL and the introduction of VeriSM, how do you navigate through this ever changing landscape and adopt a framework which suits your business.
A business-driven approach to IT performance monitoring is now essential. John Worthington of eG Innovations explains end-to-end monitoring is needed. (more…)
It may be unheralded, but service management is critical to delivering many vital elements of public life. David Evans of BCS explains why community and the VeriSM approach will ensure the discipline continues to deliver value. (more…)
It’s no coincidence that best practice is moving towards a specialism approach. As IT has become more complex, more important and more nuanced, the ‘big hit’ approach has become unrealistic. James West explains the future of ITSM improvement. (more…)
VeriSM is a new approach to service management gaining significant attention. We spoke to Claire Agutter, the chief architect of VeriSM to find out what she hopes it will achieve and what we can expect when it rolls out. (more…)