Systems management

Kaseya addresses network management and policy

Software provider Kaseya has launched two products designed to improve the viewing and management of networks. Kaseya Directory Services allows the automation of the syncing process with Microsoft Active Directory, and enables administrators to designate specific rights and access options to users and machines, along with password and account management functions. The second product is […]

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Kaseya product to help MSPs deliver service flourish

Kaseya has expanded its IT automation platform with the addition of Service Billing 1.0, and Service Desk 1.3, two new modules addressing financial capabilities and operational visibility respectively. Service Billing 1.0 empowers service providers to automate the entire billing process from one portal, helping to improve cash flow and profitability, while Service Desk 1.3 now […]

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Who to meet at the Service Desk & IT Support Show – part 5

In the fifth of our Service Desk & IT Support Show (SDITS1) previews, we look at the category remote and mobile support. – Citrix Online will be showing its latest collaboration tool GoToAssist, providing secure remote technical assistance with increased first-call resolution, resulting in a more streamlined operation, the solution also comes in two flavors […]

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Who to meet at the Service Desk & IT Support Show – part 4

In the fourth part of our preview of the Service Desk & IT Support Show (SDITS11), we look at the category service management suites. – House-on-the-Hill will be showcasing their Supportdesk service desk software on stand 316, and demonstrating how solutions including FOI, complaints management and MSP can be tailored to customer requirements and used […]

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CA hits ISO/IEC 2000 target

Software giant CA has attained the global standard for IT service management following a six month project designed to underline its commitment to internal best practice. To meet the criterial demanded by the ISO/IEC 20000 standard, CA has been independently audited to prove its IT service management processes are to a recognised level. Stephen Savage, […]

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