spotlight

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DWP writes off £34 million universal credit IT spend

The Department for Work and Pensions (DWP) has written off £34 million relating to its universal credit IT systems and cannot guarantee the  infrastructure will support country wide roll-out according to the National Audit Office (NAO), with the government watchdog blaming lack of experience and frequent changes amongst senior management for the failure. The Universal Credit […]

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Oxford Brookes University minimises IT disruption with cloud deployment

Oxford Brookes University  is deploying workplace management software from Matrix42 as part of an IT infrastructure investment which includes provision for students’ and staff mobile and personal devices. The University required tools which could manage a mixed estate of PCs and Macs while also ensuring software licence and audit compliance, with the cloud deployment chosen to reduce […]

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‘Paper work’ continues to marginalise electronic office

The proliferation of mobile devices is having little affect on the volume of printed documents used in the office, with information professional association AIIM finding that only 24 per cent of organisations have specific policies to eliminate paper from their business. The primary reason for the continued use of hard paper documents revolves around perceived legal […]

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money

Is the end of IT austerity in sight?

The mood of IT austerity may finally be passing, with analyst Gartner  finding that three quarters of public sector chief information officers (CIOs) are reporting stable or increasing budgets in 2013. Government CIOs said that reducing overall business costs continues to be a priority, however instead of slashing IT budgets, organisations are looking to invest […]

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Sogeti UK reduces IT downtime with remote management

Software testing consultant Sogeti UK  has deployed a cloud-based device management suite from CentraStage  to help reduce downtime. Sogeti UK staff often work at clients locations nationwide, but had to return equipment to central office for IT updates and maintenance. However by using CentraStage, the estate of over 500 devices can be managed remotely, reducing […]

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Point to Point embraces remote ITSM with Hornbill

Desktop and application specialist Point to Point  will use Hornbill’s cloud-based myservicedesk.com PRO package to improve remote and mobile working, while continuing adherence to ITIL processes. Point to Point, which specialises in the virtualisation of desktop management and application, said the product will require little management or maintenance, freeing staff to focus on delivering service to […]

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ICCM is now OpoenText

ICCM customers assured: buyout makes us stronger

The buyout of ITSM software provider ICCM by information management specialist OpenText will benefit customers of both businesses by creating a wider portfolio more suited to tackle current and future ITSM challenges. Speaking to ServiceDesk360, ICCM’s Andy Scott assured customers that the purchase will not negatively impact service or product development.  “Customers will continue to receive the […]

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Back to school: are you ready for the post-holiday IT support deluge?

After the relative calm of summer, back to school invariable means an increase in incidents as staff return to work.  Hornbill’s Pat Bolger preempts the issues service desks are likely to face and offers some tips for keeping your cool. Passwords Passwords are often the greatest bugbear of IT users, and cause around 30 per […]

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Australian state blacklists IBM after $1 billion contract blunder

The Australian state of Queensland  has blacklisted IBM from public sector contracts after a project to replace its health payroll system spiralled in cost from an initial budget of (AU)$6 million to an eventual spend of more than $1 billion.A government statement said the project to automate payroll systems and procedures  failed to deliver service […]

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CAPTCHA tests accused of discrimination

Organisations that use CAPTCHA tests to differentiate between humans and computers for anti-spamming and other nefarious activities are being warned that they risk alienating a growing number of internet users with disabilities, according to the Australian Communications Consumer Action Network (ACCAN). Many government and internet services use the CAPTCHA test before access is granted, however […]

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