Many front line managers struggle to produce a focused service improvement plan and evidence to back it up. Don Page explains how to provide information which shows what a great job your teams do, instil customer and organisational confidence and encourage the business to invest in one of their most expensive assets – people.
Digital transformation is supposed to usher in a new era for business IT based on collaboration, pragmatism and delivering value. James West fears that organisations are just paying lip service to digital transformation while retaining their focus on the wrong things. (more…)