service desk software


Two things everyone forgets when buying service desk software

People researching new service desk software pour over myriad elements before making a purchase but often miss two of the most important considerations.  Eric Wright from Richmond explains how to intelligently select service desk software. You are right of course.  You need to make sure your service desk software has the features your business needs.  It must adhere to the same […]

Continue Reading
Aberdeenshirw council

Council aims for “first class service” with ITSM tool

The need for real-time reporting and visibility of performance has led Aberdeenshire Council to select Cherwell Service Management as its ITSM software.  Replacing an incumbent system of 12 years, the Council says the improved analysis of data and dashboards highlighting issues fits perfectly with its goal to deliver “first class public services”. “With our new dashboards, […]

Continue Reading