Security

Security concept

How to secure your service desk

Scott Walker’s time as a service desk support engineer has given him first-hand experience dealing with IT support challenges.  Now working for Bomgar, Scott explains his perspective on how the service desk can stay secure without slowing the team.  (more…)

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IT Security

Can service desks help shield the business from IT threats?

Human error costs UK businesses £98.6 billion every year in security breaches. Matt Kingswood of IT Specialists (ITS) says the direct line between service desks and customers creates the perfect channel for education. Ransomware might be the trending topic in cybersecurity news, but it’s not the only cyber threat you should be looking at. There’s […]

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