Research

concept of deadline

Bruton extends benchmarking survey deadline

The deadline for an extensive survey of the service desk industry, which offers participants immediate access to benchmarking data, has been extended to account for the Christmas break. Instigated by Noel Bruton and announced on ServiceDesk360 here, the number of “I’ll be back in January” replies received made the decision to extend the programme until […]

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UK IT not ready for the future

UK businesses need to urgently review their IT infrastructures after 83 per cent of IT managers questions by NetApp admitted their systems are not ready for the future. Software and hardware restrictions are part of the problem, as 39 per cent say their current systems don’t allow for integration with other vendors’ products, leading to issues […]

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