Research

concept of deadline

Bruton extends benchmarking survey deadline

The deadline for an extensive survey of the service desk industry, which offers participants immediate access to benchmarking data, has been extended to account for the Christmas break. Instigated by Noel Bruton and announced on ServiceDesk360 here, the number of “I’ll be back in January” replies received made the decision to extend the programme until […]

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Noel benchmark, 360

Free benchmarking offered as part of extensive IT support industry study

  Service desks are being offered free, immediate benchmarking information by taking part in Noel Bruton’s ambitious project designed to draw a complete picture of the IT support industry. IT Support Benchmark 2011 is an online survey which starts making calculations and generating comparison data as soon the participant begins.  This is then fed back to […]

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UK IT not ready for the future

UK businesses need to urgently review their IT infrastructures after 83 per cent of IT managers questions by NetApp admitted their systems are not ready for the future. Software and hardware restrictions are part of the problem, as 39 per cent say their current systems don’t allow for integration with other vendors’ products, leading to issues […]

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