Remote support

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CentraStage achieves 100k shared-service milestone

Remote monitoring and IT management provider CentraStage is celebrating the connection of the 100000th device to an educational cloud-based support network covering 14 London local authorities, working under the London Grid for Learning (LGfL) framework. The LGfL Trust is a shared service owned by several London authorities entrusted with providing ICT services and support to 2500 […]

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Free guidance on future IT challenges

Analyst Forrester is running an event in conjunction with Matrix42 focused on the evolution of the IT in the office, with specific emphasis on remote and mobile working. The free event is being held in London on the 19th November, with further details and registration available here, and aims to provide industry professionals with guidance on meeting future […]

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Sogeti UK reduces IT downtime with remote management

Software testing consultant Sogeti UK  has deployed a cloud-based device management suite from CentraStage  to help reduce downtime. Sogeti UK staff often work at clients locations nationwide, but had to return equipment to central office for IT updates and maintenance. However by using CentraStage, the estate of over 500 devices can be managed remotely, reducing […]

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Bomgar BYOD, 360

Bomgar powers global remote support

Supporting BYOD (Bring Your Own Device) and globally dispersed and diversified IT is a challenge for any service desk.  This short video details how Bomgar’s remote IT support solutions can help meet the challenge by simplifying support while securing computing systems and mobile devices. Bomgar’s appliance-based products help organisations improve tech support efficiency and performance by enabling […]

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Zendesk Google Apps, 360

Zendesk brings customer support to Google Apps

Recognising the rapid adoption of Android devices in the workplace, IT support software provider Zendesk has made its products available through Google Apps. By integrating with Google Apps and supporting single sign-on, Zendesk says that the apps allow service desk staff to work seamlessly between multiple applications and devices, improving efficiency of IT support. “Ever since […]

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DIY BYOD, 360

Do it yourself BYOD security management?

Sophos is attempting to simplify security arrangements for businesses introducing BYOD policies. Mobile Control 2.5 is designed to automatically assign new technologies to existing groups with associated privileges and access.  The software also notifies users of compliance issues and suggests how they can be rectified without intervention from support staff. “This rapid momentum in our […]

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Broken mobile phone, screwdriver and microchips

Why the ‘single standard’ for mobile support is broken

Organisations must rip up the ‘single standard’ for managing BYOD (Bring Your Own Device) and create a multi-tiered approach which states what services are offered to each device.  As previously reported by ServiceDesk360, BYOD policies are causing headaches for IT staff.  Describing the cultural change which much take place to manage this problem as ‘managed […]

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