Remote management

Managing service relationships remotely with ServiceNow

Organisations using ServiceNow’s ITSM products can now gain access to facilities from ‘any’ smartphone or tablet, with the promise that all applications are optimised for mobility without requiring additional coding or configuration. The new mobile interface can be used by IT teams working across multiple or large sites negating trips back to base, with other […]

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Sogeti UK reduces IT downtime with remote management

Software testing consultant Sogeti UK  has deployed a cloud-based device management suite from CentraStage  to help reduce downtime. Sogeti UK staff often work at clients locations nationwide, but had to return equipment to central office for IT updates and maintenance. However by using CentraStage, the estate of over 500 devices can be managed remotely, reducing […]

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Sun shines on RealVNC deployment

An 18th century sugar plantation turned holiday resort might be a far cry from RealVNC’s mainstream corporate clients, however the remote IT management company has announced the successful deployment of its software across The Jalousie Plantation on the island of St.Lucia. Covering almost 100 acres, the resort required a way of managing IT systems without […]

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BMC embraces consumer tech with buyout

The acquisition by BMC of Aeroprise is designed to address peaking interest in the mobile element of service management and the consumerisation of business technology. Aeroprise, which provides service management software which runs on iPad, iPhone, Blackberry and Android devices, has been rebranded as BMC Mobility for IT Service Management.  It will allow BMC service […]

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Remote desktop support could net NHS 40 million pound saving

A pioneering remote desktop management and IT support automation project by a Liverpool NHS Trust could be replicated across the NHS, bringing an estimated annual savings of 40 million pounds. Dr. Zafar Chaudry (pictured), CIO for Liverpool Women’s NHS Foundation Trust, says that remote management of an estate which includes 4,000 networked machines spread across […]

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Hackers having a field day with remote support

More than two thirds of hackers are exploiting outdated remote IT management gateways to launch corporate attacks. The growing popularity and convenience of support teams remotely taking over a user machine to action a fix has been brought into question by the Data Breach Investigations report, which found that in 71 per cent of 800 […]

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RealVNC wins twice at Queen’s Awards

RealVNC has been honoured by the Queen’s Awards for Enterprise in both the innovation and international trade categories. The remote access and control provider has reason to be jubilant, being the first time it was recognised by the awards, and the only organisation this year to achieve two separate awards. “The award is testament to […]

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Hornbill opening the door to proactive service management?

Hornbill has announced the latest release of its Supportworks ITSM software offering integration with Twitter and mobile devices to encourage service desks to engage customers in a more proactive way. Version 3.2 identifies and monitor trends, hashtags and keywords, discovering issues often missed in traditional communication. The software can also match customers tweets with records […]

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Who to meet at the Service Desk & IT Support Show – part 6

In the last of our Service Desk & IT Support Show (SDITS11) previews, we look at the cloud technologies being shown. – Focus Group Europe (FocusGE) provides a range of services that revolve around ServiceNow’s SaaS management solution. Also in attendance on FocusGE stand 634 will by Nikki Taylor Green from Harrods, who will talk […]

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Who to meet at the Service Desk & IT Support Show – part 5

In the fifth of our Service Desk & IT Support Show (SDITS1) previews, we look at the category remote and mobile support. – Citrix Online will be showing its latest collaboration tool GoToAssist, providing secure remote technical assistance with increased first-call resolution, resulting in a more streamlined operation, the solution also comes in two flavors […]

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