products

Hornbill, 360

Hornbill to end the SaaS debate with latest release?

Hosted, on-premise or SaaS; it is a decision that procurement professionals know will have long-term implications when deciding to replace their service desk, yet Hornbill has posed a different question – why choose at all? With the launch of Myservicedesk.com, Hornbill says Supportworks service management software customers can now use whatever delivery mechanism suits them, […]

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SDI buyers guide, 360

SDI offers free software buyers guide

Service desks thinking about upgrading their software in the new year are being offered free advice thanks to the release of a downloadable buyers guide from SDI (Service Desk Institute). SDI has also produced a reference tool for understanding certification on offer.  This free pocket guide offers information about all relevant ITSM international standards and […]

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SupportDesk 8

Richmond says IT support becomes easier with its latest version

Richmond Systems says it is making IT support easier to manage by adding 60 features to the latest version of its service desk product. SupportDesk 8 has enhanced functionality around change management and service catalogue.  Richmond says the product has been built around feedback from customers, with functionality designed to address common problems faced by support […]

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GoldMedal500

Marval achieves ‘gold standard’ for ITIL compliance

Marval’s service management software, MSM v12, has achieved a gold level standard for ITIL process compliancy.  The ITIL Software Scheme (ISS) certification, developed by the Home Office and accredited by APMG, assesses software against the 15 core ITIL principles. With this ‘official’ endorsement, added to its status as PinkVerified, Marval believes that MSM is the best […]

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HTC 500

Personal smartphones in the enterprise? No problem with Kaseya release

Kaseya is addressing the trend of personal mobile devices being introduced into corporate networks by launching a module to its ITSM software which gives IT teams control over configuration and security. The mobile device management module is designed to handle the configuration of email and back-ups, and integrate access into corporate systems and applications from […]

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Heaven500

Seven heaven for House-on-the-Hill

Software from House on the Hill used to manage IT service management has been customised to run six other business functions, including customer service, facilities management and complaints handling. The cloud-based SupportDesk i3 product has also been designed to manage freedom of information, managed services and HR. House on the Hill says that customers can […]

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Bomgar brings remote support into focus?

Ensuring service desk managers have visibility and control over remote support sessions on par with issues logged in the traditional way is the aim of a dashboard product being released by Bomgar. Unlike most incidents, which are logged, analysed and reported on, Bomgar says the majority of remote support sessions are flagged as either ongoing […]

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New dawn for customer service software?

Sunrise Software has launched Sostenuto CSM, an application designed to improve external customer service by managing the lifecycle of consumer issues and allowing all staff within the business to contribute to the service experience. Sostenuto CSM enables the formation of virtual customer service teams, made up of staff from different departments and even off-site third […]

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