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IT in the Park Preview: Stephen Mann

Stephen Mann, ITSM writer and speaker, is presenting at this year’s IT in the Park (10th November, Edinburgh). Ahead of the much anticipated Scottish event, Toby Moore talks to Stephen about his session ‘Provide People Support, Not IT Support’.  Toby: Stephen, IT has been talking about becoming more ‘people centric’ for a long time now, why do […]

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Poor database investment causes widespread frustration

Over two-thirds of database systems are failing to meet the expectations of staff, causing frustration to 80 per cent of workers says FileMaker. FileMaker also found that a lack of communication and understanding between those who use a database and the IT department that purchased it means that 60 per cent of staff find other […]

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Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that fluid, multi-purpose IT teams are essential for delivering what businesses demand of them. I was intrigued by your article on Total […]

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