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IT in the Park Preview: Stephen Mann

Stephen Mann, ITSM writer and speaker, is presenting at this year’s IT in the Park (10th November, Edinburgh). Ahead of the much anticipated Scottish event, Toby Moore talks to Stephen about his session ‘Provide People Support, Not IT Support’.  Toby: Stephen, IT has been talking about becoming more ‘people centric’ for a long time now, why do […]

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06/07/08.11.2011: itSMF UK Conference and Exhibition 2011.

The 2011/12 itSMF hot list

The annual itSMF Conference held in November was a good time to reflect on the past year and what challenges await in 2012.  Ben Clacy, CEO of itSMF, tells us what the big talking points were and what solutions were discussed. There is always a large number of topic areas and interesting stories to take from […]

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Poor database investment causes widespread frustration

Over two-thirds of database systems are failing to meet the expectations of staff, causing frustration to 80 per cent of workers says FileMaker. FileMaker also found that a lack of communication and understanding between those who use a database and the IT department that purchased it means that 60 per cent of staff find other […]

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Steve football, 360

Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that fluid, multi-purpose IT teams are essential for delivering what businesses demand of them. I was intrigued by your article on Total […]

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Total IT – Dutch football strategy to improve ITSM?

Is it realistic for IT workers to become business-savvy strategists? James West looks at whether the concept of Total Football popularised by the Dutch national team can be translated to ITSM. The challenge for IT professionals today is trying to give equal prominence in two distinctive areas of business. At one end of the scale […]

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