Opinion Pieces

arguing, 360

Can we stop arguing definitions and instead collaborate to improve ITSM?

Is Lean more suitable than ITIL for addressing the challenges facing IT?  James West says that the debate around this question reveals a fundamental flaw in the ITSM industry which is stopping us progressing and answering the questions which threaten all of our livelihoods. The Lean and ITIL article predictably inspired much debate, with some comments […]

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Steve football, 360

Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that fluid, multi-purpose IT teams are essential for delivering what businesses demand of them. I was intrigued by your article on Total […]

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HP Touchpad500

So, HP, about this Autonomy/WebOS thing

Never afraid to splash the cash, HP has bought Autonomy for 10 billion dollars while abandoning the tablet space where it showed great potential. James West says this could be one of the biggest mistakes in enterprise computing history and decides to tell HP about it. Dear HP, You were smart enough to realise the […]

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Why IT pros must unleash the shopper within

The myriad IT delivery mechanisms now available have created unprecedented IT complexity and a changing role for technical staff, writes Barclay Rae. A change in mindset and attitude to relevant skills – with shopping leading the agenda – is needed to guarantee that IT is still relevant in the modern enterprise. The biggest challenge facing […]

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