Mobile IT support

Technical support concept

Bomgar prioritises mobile support via customer device

The importance of mobile IT support has been underlined by Bomgar, which has expanded the range of mobile devices which it provisions support via. By extending its support tools to cover Android 5.0+ and 6.0+, Bomgar says customers will benefit from accessing help directly through their own mobile device. This option means that when customers […]

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Free guidance on future IT challenges

Analyst Forrester is running an event in conjunction with Matrix42 focused on the evolution of the IT in the office, with specific emphasis on remote and mobile working. The free event is being held in London on the 19th November, with further details and registration available here, and aims to provide industry professionals with guidance on meeting future […]

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Licence to thrill at future ITSM events

Workplace management company Matrix42 will be tackling key challenges that IT professionals face, such as licence compliance, enterprise mobility, and the future of ITSM, in a series of events starting in October. Matrix42 has teamed up with user group Airwatch Connect to present ‘Transforming Enterprise Mobility to Business Agility; and Incit Technology to discuss licence compliance.  The events are […]

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Mobile devices redraw support landscape as PC sales continue to sink

Service desks must quickly get to grips with mobile devices after a study by analyst Gartner showed an 11 per cent decline in desktops sales directly caused by the ceaseless growth and popularity of tablets and smartphones. Gartner says this is the fifth consecutive quarter of falling PC sales, indicating the passing of a trend into […]

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Employees claim BYOD improves productivity

A growing legion of employees think that productivity increases when they are allowed to use personal mobile devices for business purposes, with research from virtualisation specialist AppSense finding that 40 per cent of end users believe that Bring Your Own Devices (BYOD) polices improve work output. However, this view is not shared by those in the […]

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Failure to offer support through mobile devices a missed opportunity

Service desk are failing to capitalise on the popularity of mobile devices for helping reduce the support burden.  Research from LANDesk found that although almost 85 per cent of end-users want to create IT incidents and receive support via smartphones and tablets, less than one quarter of organisations have the technology to deliver mobile call logging […]

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Income generators first to shun unresponsive IT departments

Those individuals generating the most revenues are keenest to work around ill-fitting IT provision and support, seriously damaging the reputation and value of service desks. That’s the view of Mark Lillywhite, EMEA north technical manager for workplace management specialist Matrix42, who believes that service desks are playing a dangerous game by saying ‘no’ to highly […]

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Keen on instant payment? Invest in IT

Retailers and service providers must invest in security and support to enjoy the benefits of receiving immediate payments via mobile devices, with a study from ICM Research finding that although 80 per cent of consumers are aware of the channel, only eight per cent make contactless transactions. More than half of those questioned voiced concerns […]

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Christmas Shopping

Smartphones deliver merry Christmas for IT-savvy businesses

Smartphones will account for 10 per cent of retail sales this Christmas, generating £3.5 billion according to consultant Deloitte, with over £300 million worth of items purchased directly via handsets.   Consumers are increasingly using mobile devices to research prices and reviews, along with managing shopping lists, and utilising social media channels to reduce duplication […]

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