KCS

knowledge sharing: thought bubbles with lightbulb connected with a plug

ITSM knowledge is ITSM power

While helping to support customers globally, Lena Stormvinge of Comaround has learned lots about customer experience and effective knowledge.  Previewing her seminar at SITS17, here Lena explains why her background has influenced her career and offers tips on delivering knowledge on your service desk.  (more…)

Continue Reading