IT value

Bored business training at office

Boardroom technology ignorance causing budget cuts

Failure to overcome the communications barrier between IT and senior managers is leading to frustration, budget cuts and unfulfilled projects. A survey from enterprise IT management company ManageEngine conducted at SITS14 found that 44 per cent of service desks say a ‘lack of technology awareness’ at boardroom level stops them communicating their needs, and one third […]

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Hot topic: How can the service desk contribute to business success? – part one

However it is phrased – business/IT alignment, proving value, delivering meaningful outcomes – the message is the same: IT and therefore service desks must produce evidence showing their contribution to the business.  The concept of directly linking IT to positive business outcomes is sound, but is it really possible, and how do we approach it? […]

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Meaningful service desk metrics – download the full paper

SITS13 saw the launch of an exclusive White Paper – ‘Demonstrating service desk value through more meaningful metrics’.  Visitors to the Day 1 Breakfast Briefing got detailed insight from an expert panel, which discussed the meanings behind the research and the problems inherent when attempting to shift the culture away from operational metrics. The paper, produced […]

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