IT strategy

A fresh look at service delivery?

Following the success of the breakfast briefing at SITS15, this webinar explains how to re-evaluate service delivery and take a fresh approach. Presented by former service desk professional and SITS event manager Toby Moore, this webinar follows up on the breakfast briefing at SITS this year, offering some interesting concepts and ideas for service desks which […]

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Majority of employees shun the service desk for IT support

Business users have ditched the service desk and are seeking IT support elsewhere.  James West asks what service desks can do to remain relevant? Just 40 per cent of employees use the service desk as their first port of call when seeking IT support.  Research from Gartner shows that 23 per cent of people experiencing […]

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information age

Time to elevate IT expectations

IT has a duty to help transform businesses through technology, says Tom Warner, who says we must think big to meet our goals. In the past, it was enough for IT to support the needs of an organisation through an intranet, reliable email and some ‘good enough’ enterprise software. In the world of massive connectivity, […]

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Using ITSM to increase user satisfaction

Stephen Mann, senior analyst at Forrester Research will present a webinar addressing why two-thirds of business users are unhappy with corporate IT, and how to boost satisfaction using ITSM. Presented by ITSM technology specialist Axios Systems, the webinar will explain how to change IT culture to focus on satisfaction, while simultaneously increasing productivity. The event […]

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Lieberman outsource, 360

IT outsourcing: is the promise proving to be false?

Outsourcers are not delivering the savings customers expect and falsely create ‘projects’ to justify fee increases.  Rather than cutting IT costs, a study conducted by Lieberman Software found that 42 per cent of agreements cost more than originally planned. 71 per cent of businesses surveyed outsource a ‘significant portion” of their IT, yet two-thirds believe that […]

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