IT Skills

Soliloquy

Don’t forget your people

The skills shortage is still the main issue holding back the IT industry, yet we consistently fail to invest in and develop our people. This session explores all the available ITSM training and development options, to help you understand which methods are right for your business – and your teams.  

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Training and Development on the Mechanism of Metal Gears.

Why service desk “skills” training is not working

Service desks are not getting value from training because they try to teach skills rather than identifying motivations and encouraging the competencies of their people.  Suresh GP, managing director of TaUB Solutions says that service desks should think about what motivates each person and how to utilise their skills correctly to create a workforce capable of dealing with […]

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Understanding the cost of legacy IT systems

Public service IT chiefs must gain a better understanding of the legacy systems used for essential services or risk potential disaster, with the National Audit Office (NAO) finding that £480 billion of the government’s operations revenues depended to some extent on older or inherited platforms. The NAO identified that legacy systems can be of higher […]

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