IT Services

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AWAL benefits from single channel support

IT consultant AWAL has deployed the Assyst ITSM suite from Axios to consolidate service management by introducing a single channel for customers and staff. AWAL support both public and private sector organisations, providing bespoke, flexible, and scalable IT infrastructures, with focus on enabling customers to reap the maximum benefits from their investment. “We chose assyst because of […]

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ICCM is now OpoenText

ICCM customers assured: buyout makes us stronger

The buyout of ITSM software provider ICCM by information management specialist OpenText will benefit customers of both businesses by creating a wider portfolio more suited to tackle current and future ITSM challenges. Speaking to ServiceDesk360, ICCM’s Andy Scott assured customers that the purchase will not negatively impact service or product development.  “Customers will continue to receive the […]

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