IT outsourcing

IT outsourcing

The return of IT outsourcing?

IT outsourcing is resurgent as organisations improve their IT services by smartly partnering with suppliers.  David Bellini, president and managing director of ConnectWise International says that while the previous wave out outsourcing was purely about cost-savings, organisations have a much better understanding of the benefits and pitfalls of outsourcing today. (more…)

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Cops on the work.

Cost-savings top police outsourcing agenda

Devon and Cornwall Police has ceased its IT support contract with Capita and opted to sign a five-year outsourcing contract with BT Global Services. Covering IT infrastructure and support service, the deal is being driven primarily by cost-savings. “We want to enhance the 24 hour support given to IT systems across the spectrum of our […]

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Marval at excellent customer service

Outsourced network specialist Netology has implemented ITSM software from Marval to support its business expansion while maintaining and efficient customer service. As an outsourcer, Netology deemed it necessary to have a service management infrastructure that is scalable to meet the future needs of customers, alongside supporting hybrid products that have grown in popularity as the business has […]

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David Johnson

“Free” outsourcing results in £200,000 fine

Health authority NHS Surrey  has been issued a fine of £200,000 by the Information Commissioner’s Office (ICO) after a surplus computer containing thousands of patient records was bought via an online auction site. Confidential information regarding more than 3,000 individuals was discovered on a PC sold by a data destruction company employed by NHS Surrey […]

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Lieberman outsource, 360

IT outsourcing: is the promise proving to be false?

Outsourcers are not delivering the savings customers expect and falsely create ‘projects’ to justify fee increases.  Rather than cutting IT costs, a study conducted by Lieberman Software found that 42 per cent of agreements cost more than originally planned. 71 per cent of businesses surveyed outsource a ‘significant portion” of their IT, yet two-thirds believe that […]

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BigBen500

Popularity of public sector IT outsourcing has created “recipe for rip-off”

The UK government is spending as much as ten times more on IT than the private sector, with a damning report by the Public Administration Select Committee (PASC) saying that a lack of in-house technical skills and procurement acumen have created a “recipe for rip-off”. Bernard Jenkin, chair of PASC says that several cases were […]

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