IT innovation

Barcode Warehouse

Investing in ITSM for competitive advantage

Investing in ITSM can deliver more than automation benefits.  This session explains how Martyn achieved a competitive advantage, enhanced service delivery and the customer experience and positively impacted on operational costs.  Part of its digital transformation strategy required taking an innovative approach and breaking new ground with its ITSM deployment. Barcode now has an enterprise […]

Continue Reading

Make your service desk an Innovation Garage

If you are the maverick IT guy that wants to challenge existing beliefs and turn something on its head to achieve outcomes, this is the session for you. In the disruptive age, established business models are under attack and we’re trying to use tired old solutions to tackle new problems.  Just like tinkering with an […]

Continue Reading

Create a business case for IT innovation

IT innovation hinges on investment, but in today’s tough economic climate, securing budget for IT projects is a challenge.  Developing strong business case-building capabilities is therefore critical.  Overcome hurdles and turn innovation into reality in this seminar.  Brian explains how to build an effective business case to get the budget and support you need to […]

Continue Reading
public sector, parliament

Service mentality can help public sector escape austerity

To fuel innovation and modernise public services, government CIOs must abandon their ‘doing more with less’ mindset by fostering a service-orientated mentality. Analyst Gartner says that after a decade of austerity, it’s vital that the public sector begins taking advantage of the sweeping changes that have improved IT in recent years.  Focusing on customers by […]

Continue Reading
rocket on computer screen

Roll out IT services in months, not years

ITSM teams must drastically rethink the way they deliver products and IT services because expectations about the speed and effectiveness of business technology have changed beyond all recognition says Ian Aitchison of LANDESK. The previously accepted shelf life of corporate software and rolling out new IT services is no longer sufficient for business customers who […]

Continue Reading
Geschäftsfrau als Redner bei einer Präsentation im Business Seminar

What can simulation training do for IT service management?

IT service management is still seen as a support structure by senior management, rather than an innovator.  Glenn Exton, chief technology officer for G2G3 explains how to induce more creative thinking and problem solving into ITSM. Let’s imagine, for a moment, a FTSE100 chief executive arriving late at a conference session. She’s running for a room […]

Continue Reading 2b

Save the Hacker event targets IT innovation

Customer support specialist FreshDesk recently held a hackerthon designed to develop innovative technologies, here’s what happened over the two-day event. For the first time ever, the Freshdesk office in Chennai (India) was host to “Save the Hacker”, a two day hackathon. The hackathon was meant for smart developers to come and code their heart out for […]

Continue Reading

Keeping up with tech trends – free white paper download

ITSM technology provider FrontRange has commissioned a whitepaper which explains some of the key challenges and trends that service professionals must keep up with. To get your copy of ‘Embracing Trends and Technologies: Change is in Your Hands’, please complete your details below. You will then be directed straight to the Paper onscreen and will also be […]

Continue Reading