IT helpdesk

devops

Parody Video: The Real DevOps of Silcon Valley

Hopefully you have all been saved the trouble of watching the reality show ‘Real house wives of New York’… However, I am sure you are familiar with popular fly-on-wall reality show concept, and the funny things that can unfold in well engineered social situations. Of course, all successful TV shows have their parodies and this […]

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How to Manage the IT Helpdesk arrives on Kindle

How to Manage the IT Helpdesk – believed by many to be the definitive guide to running an IT support operation – is now available to download on Kindle. The book, which covers all aspects of IT user support management, from enquiry receipt to resolution, from staffing to statistics, from procedure to politics, was written […]

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comptia

Forget the hype: what service desks REALLY care about

Do service desk really worry about “cutting-edge” challenges, or are they more concerned with something closer to home? Eric Wright of Richmond Systems explains the reality of running a service desk in 2014. BYOD, gamification, metrics, consumerisation of IT, customer service, are all valid topics to discuss and consider in a service desk context.  But […]

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skyscanner123

ManageEngine throws down gauntlet with free helpdesk software

In an attempt to redraw the IT support software pricing landscape, ManageEngine has taken the bold step of making its help desk software ‘free forever’.   The move comes in response to the growing trend towards free software, with ManageEngine reasoning that many IT support operations balk at professionalising their operations because of the investment needed […]

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Heat gets Pink seal of approval

Heat Service Management has been certified by Pink Elephant as able to handle 10 ITIL processes. The PinkVerify seal of approval covers the latest version of Heat for; incident; change; problem; request; release and deployment; service asset and configuration, service catalogue, service portfolio, and knowledge.  This means the 2014 version of Heat meets the requirements for […]

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New dates and new home for SITS15

The Service Desk & IT Support Show (SITS) is moving to Olympia’s National Hall in 2015. The decision, which comes in response to the uncertain future of the current Earls Court venue, will also see Infosecurity Europe moving to the new venue, allowing the two events to continue their successful co-location agreement. The move means that SITS15 […]

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Multiple mobile devices

Empowering your mobile workforce – free white paper download

Mobile working offers an opportunity for service desks to solidify their position as a progressive facilitator of business technology, here’s how to get started.    ITSM software provider FrontRange has produced a free whitepaper helping service desks turn the challenge of support mobile workers into a opportunity to renew their value to the business, please fill […]

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