IT business value

digital transformation

Why digital transformation makes technology the world’s most important industry

Technology has become the crucial element defining the development of business, Simon Kent of Sollertis explains why tech is so crucial and what it means for IT professionals. A recent article in The Times says that leading businesses in the technology sector are now bigger than their equivalent powerhouses from the world of finance. It’s no surprise given […]

Continue Reading
Hand arrange wood letters as Value word

Visitors to SITS16 see what business value REALLY looks like

The need for IT to demonstrate value is well documented, and it is a sentiment we heard repeatedly at SITS16.  In fact, Forrester’s David Wheable had already introduced the topic at the SITS16 breakfast briefing, saying we needed to show the business value in terms of things they understand.  But while “demonstrate value” is an easy thing […]

Continue Reading
money

Is the end of IT austerity in sight?

The mood of IT austerity may finally be passing, with analyst Gartner  finding that three quarters of public sector chief information officers (CIOs) are reporting stable or increasing budgets in 2013. Government CIOs said that reducing overall business costs continues to be a priority, however instead of slashing IT budgets, organisations are looking to invest […]

Continue Reading
SITS13 survey, 360

Are service desks tracking the right numbers?

Are service desks tracking metrics that drive business improvements, or are they just producing self-serving reports? ‘Demonstrating service desk value through more meaningful metrics’ is the topic of this year’s joint SITS13 white paper research study, produced in conjunction with SDI (Service Desk Institute) and Cherwell Software. ServiceDesk360 readers have been invited to participate in a short […]

Continue Reading