IT automation

Thoughtonomy

Bringing the virtual workforce to life

We all know the potential of automation to transform service desk performance. In this session we see how deploying virtual workers can deliver the benefits of automation, without major disruption, change or a hefty price tag.  Using case studies to highlight the real world deployments, you’ll see that it is virtual workers, rather than new […]

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Cherwell

Avoid buyers remorse when selecting an ITSM solution

You have an IT service management solution in place, but you’re not happy with it. This could be down to cost, automation, support, upgrades, and/or administration. How do you avoid getting into this situation, and how should you approach the ITSM solution selection process? This session looks at the entire buying process, specifically the RFP, […]

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