Wed 1st May 2019 9.30-17.00
Thu 2nd May 2019 9.30-17.00
Last entry 16.00 each day
This session explores the importance of Artificial Intelligence (AI) and the related role of automation, explaining how they will accelerate the remarkable rebirth of IT over the next 10 years. Kevin will also take a close look at the relationship between AI and humanity, considering what AI is capable of doing for IT and what […]
Kevin J Smith, senior VP at Ivanti talks about his upcoming session at SITS18, why AI and automation are key to the rebirth of IT and why it’s better than ever to be working in IT. (more…)
The ability for customers to solve their own problems without interacting with humans means that service desks still delivering ‘tier 1’ support should urgently investigate the potential of automation to improve the situation. (more…)
It was once the first step on the IT career ladder. Yet now IT support jobs are growing in stature and becoming a business critical role. Eric Wright of Richmond Systems explains what has changed and what it means for service desks in the future. (more…)
This case study explains how behavioural health specialist, The Priory Group has consistently improved its IT services by installing a new system to maximise efficiency, utilise automation and introduce self-service. (more…)
IT automation has helped transform the way that technology is delivered and supported. But are organisations doing enough with this new capability to gain true value? This article, co-written by SITS Insight and Ivanti, explains how to rethink IT automation to deliver new levels of business value. (more…)
Automation will not only make businesses run more efficiently it can also help them lock down security. William Culbert, director of solutions engineering at Bomgar told SITS Insight that IT security is often seen as the enemy of efficiency because it introduces barriers which slow working practices. (more…)
Service desk required to provide multi-lingual support may want to investigate a translation service built specifically for service management. (more…)
Service desks should take leading role in process automation to improve business efficiency, but must change tact for departments to accept intervention. (more…)
Sid Suri of Atlassian explains the huge changes in ITSM he has witnessed in recent years and how IT support professionals need to change their perspective to stay relevant. (more…)
