Government IT

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DWP writes off £34 million universal credit IT spend

The Department for Work and Pensions (DWP) has written off £34 million relating to its universal credit IT systems and cannot guarantee the  infrastructure will support country wide roll-out according to the National Audit Office (NAO), with the government watchdog blaming lack of experience and frequent changes amongst senior management for the failure. The Universal Credit […]

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All change as Fife Council partners with Capgemini

Fife Council has announced a £26 million deal with consultant Capgemini in a move to optimise business processes and improve the IT functions used to support local services. The council selected Carpgemini as a partner in the four-year deal due to a proven track record of successful public sector projects with other government bodies, and the […]

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Online gov services to save taxpayer £1.2 billion

The UK government hopes to deliver £1.2 billion in savings by digitalising and shifting more services online, making processes such as completing tax returns and booking driving test more streamlined and cost effective. The government currently deals with over one billion separate transactions across 650 services every year, many of which do not offer online […]

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Shared services failing to save public money

A government financial committee is calling for the Cabinet Office to demonstrate stronger leadership regarding the set-up and running of shared services, after finding that such schemes can end up costing the taxpayer more than they have saved. The Commons Public Accounts Committee (PAC)  examined five of the eight shared service centres, finding they cost […]

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DWP faith in IT streamlining project misplaced according to watchdog

A planned IT system designed to streamline benefits payments is likely to fall short of expectation according to a government watchdog. With the Department for Work and Pensions (DWP) facing budget cuts of £2.7 billion, the IT system is designed to reduce labour and admin costs by automate and simplify benefits claims.  However, the Committee for […]

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East Lindsey Council builds mobile app for smartphone users

A mobile application that allows residents without home internet access to use council services on smartphones has been launched by East Lindsey District Council. The application, which has been designed in-house, offers services such as refuse collection dates, reporting local issues, and how to contact specific customer service teams. “We need to continually improve access […]

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Why IT, not a task force, will save the NHS millions every year

James West says that we could all learn a lesson about the new role of IT by looking at the NHS procurement example. The NHS is wasting 500 million pounds every year because buyers are failing to get the best prices for consumables, with spending fluctuating widely between different departments and silos within the organisation. […]

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Microsoft promises to train thousands of support professionals

Many of the 4000 jobs which IT giant Microsoft has pledged to create in the UK this year will be IT technical support positions. Microsoft’s Britain Works, which began in 2009, gives apprenticeships to unemployed young people, developing skills in areas such as IT support, sales and software development. The announcement follows a meeting between […]

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