enterprise service management


Is Enterprise Service Management finally delivering business value?

The concept of using service management tools to manage other business functions isn’t new. Yet Enterprise Service Management (ESM) seems to be gaining momentum. Why has ESM become a viable strategy and how can your organisation take advantage of the cost savings and service improvements it promises? (more…)

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IT and the rise of the digital university

Forward-looking universities are developing digital strategies to expand the use of learning technologies, improve online and distance learning offerings, and encourage collaborative research.  This session explains how Glasgow Caledonian University are implementing an enterprise service management system to support the cross-departmental development of digital technologies and facilitate its vision to become the first ‘digital university’ […]

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Building the self-sufficient enterprise service desk

Aylesbury Vale District Council (AVDC) has embarked on a landmark commercial programme to realise a vision of financial self-sufficiency.  Adam Haylock from AVDC, and Patrick Bolger from Hornbill, will explain how they are breaking down traditional silos and establishing much larger ‘sectors’, where people work in a more flexible and collaborative manner.   Attend this session […]

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The case for using an Enterprise Management Platform to decrease costs

As the leader of Qlik’s Global IT Service Delivery team, Dan has been responsible for implementing all activities related to the ITSM platform on ServiceNow, aligning IT Service deliverables with the ITIL framework, focusing on speed, efficiency, stability and a world class user experience. In this presentation, Dan will show you how he has leveraged […]

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