Digital Transformation

CYBG

Service transformation in action at Clydesdale and Yorkshire Banking Group

To support its rapid expansion, Clydesdale and Yorkshire Banking Group has overhauled its ITSM tooling and processes to become more flexible, agile and scalable. This session explains how the CYBG is now driving continuous service improvement through automation, using analytics to enhance decision making, and providing users with a central place to ‘get things done’.  

Continue Reading