customer experience


Simple steps to a better service desk experience

Much of the advice given related to ‘experience’ is high-level and doesn’t translate to people-level.  This session identifies a number of simple actionable items that can be immediately implemented to improve not just your end user but also agent/analyst experience. Expect something truly ‘fresh’.  Rather than words and bullet points, memes and comics will be […]

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Mastering the Art of Service Excellence

Service excellence doesn’t stop with your help desk; it’s all-encompassing. People flock to – and stick with – companies that make them feel like royalty. And when the customer service is world-class, they don’t balk at higher prices. So, how’s a technology solution provider supposed to replicate that red carpet feeling for their clients? Join […]

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