Popularity of public sector IT outsourcing has created “recipe for rip-off”

The UK government is spending as much as ten times more on IT than the private sector, with a damning report by the Public Administration Select Committee (PASC) saying that a lack of in-house technical skills and procurement acumen have created a “recipe for rip-off”. Bernard Jenkin, chair of PASC says that several cases were […]

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Remote desktop support could net NHS 40 million pound saving

A pioneering remote desktop management and IT support automation project by a Liverpool NHS Trust could be replicated across the NHS, bringing an estimated annual savings of 40 million pounds. Dr. Zafar Chaudry (pictured), CIO for Liverpool Women’s NHS Foundation Trust, says that remote management of an estate which includes 4,000 networked machines spread across […]

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A Taylor Made service desk

IT service provider Taylor Made is implementing ICCM’s e-Service Desk for its client support functions. Taylor Made offers IT and training solutions for both the private and public sectors, and hopes, by collaborating with ICCM, to improve service and product portfolios and create new business opportunities. “I’m avidly looking forward to seeing how Taylor Made […]

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Why IT, not a task force, will save the NHS millions every year

James West says that we could all learn a lesson about the new role of IT by looking at the NHS procurement example. The NHS is wasting 500 million pounds every year because buyers are failing to get the best prices for consumables, with spending fluctuating widely between different departments and silos within the organisation. […]

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Bloxx expands service with Cherwell upgrade

Web and email filtering specialist Bloxx has replaced its incumbent service desk with a suite from Cherwell Software. Having investigated the cost of adding a web portal service and additional licences, Bloxx realised the price to upgrade its existing system was similar to switching to Cherwell. Mark Smith, operations director at Bloxx, was impressed that […]

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Southend Council predicts ITIL success

Best practice principles offered by ITIL are being used to centralise IT support for four locations comprising Southend-On-Sea Borough Council. The council’s IT team hopes that by adopting ITIL and upgrading its service management software to Hornbill’s SupportWorks, it will help deliver a more proactive service to end users of over 200 applications. The efficiencies […]

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