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‘One size fit all’ service desk software mentality must change says BMC

Heightened expectations around IT delivery mean that the ‘one size fits all’ approach to helpdesk software is hopelessly antiquated. Chris Rixon, principal solutions manager for BMC told ServiceDesk360 that the traditional approach of selecting service desk technology based upon company size no longer works.  “Choosing a service desk product is about stating points of maturity.  We […]

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