one size, BMC, 360

‘One size fit all’ service desk software mentality must change says BMC

Heightened expectations around IT delivery mean that the ‘one size fits all’ approach to helpdesk software is hopelessly antiquated. Chris Rixon, principal solutions manager for BMC told ServiceDesk360 that the traditional approach of selecting service desk technology based upon company size no longer works.  “Choosing a service desk product is about stating points of maturity.  We […]

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Over-regulated internet will damage global IT growth

IT chiefs have warned world leaders against over-regulating the internet because it will damage prosperity and growth in their countries. Talking at the G8 summit in France, Facebook founder Mark Zuckerburg told delegates that regulations to enforce security, taxation and copyright would have the effect of strangling innovation and free expression, and instead advocated the […]

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