change management


Automated change management from ManageEngine

IT management company ManageEngine says that workflow improvements to its ServiceDesk Plus product will allow IT support team to automate the “entire change management process”. Functionality includes; the ability to trigger the asset scan process, configure templates for common changes, receive notifications of key events, and document all notes and comments. “Organisations need to be proactive […]

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ITSM12 report

ITSM12 – the crucial lessons

ITSM12 offered a wealth of practical takeaways, James West reports on the lessons learnt regarding change, service improvement, social IT support and implementing iPads from Everything Everywhere, John Lewis and Tube Lines. With the tagline ‘Delivering business value’, the annual itSMF UK Conference and Exhibition aimed to deliver advice for dealing with real world issues, and […]

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