The workforce awakens

Helping your customers excel at their work is the most important mission of your IT organisation. But the job is getting more complex. How do you best support a mobile workforce used to powerful apps and immediate fixes? In this talk, Sumit De shares three insights that help you decide how to invest in the […]

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Mobile security concept

Threat from mobile devices being ignored

More than a third of businesses have no endpoint security measures in place despite the inexorable rise of mobile device use in the workplace. Even though security regarding mobile is the biggest concern for 78% of IT leaders surveyed by HEAT Software, 36% have no security protocols in place specific to mobile devices. It’s not […]

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Next wave of BYOD to bring new support challenges

Service desks which have come to terms with user-owned devices must brace themselves for an even bigger influx of alien technology than the first incarnation of BYOD (Bring Your Own Device). Predictions from Gartner say that in just two years time, people in mature technology markets will work across three or even four mobile devices.  […]

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Technology in the hands

Is IT keeping up with the mobile revolution?

The mobile revolution is progressing too quickly for IT departments, with research from service management software provider FrontRange showing that just 15 per cent of organisations are “fully prepared” to support their business’ use of mobile devices. The survey found that 80 per cent of businesses now allow their employees to use mobile devices, and […]

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Surviving technological darwinism

Ian Aitchison of LANDESK explains why service desk need to embrace innovation and inevitability.   Ever since curious minds started experimenting with levers, wheels, axles and pulleys to create more complex machines, labourers across all industries have been worried that one day technology would take over the workforce, effectively rendering their jobs – and livelihoods […]

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Hot Topic: Shadow IT support – part one

Until recently, the only choice for business users needing help with technology was to call IT support.  But now our familiarity of using Google for help, social media offering another option, video tutorials and a growing ask-a-friend culture means that service desks are in danger of being bypassed.  Servicedesk360 explores the Shadow IT Support phenomenon […]

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LANDESK puts users first with acquisition

LANDESK is backing its pledge to be “a world authority on user-orientated IT” by acquiring LetMobile to improve its enterprise mobility capabilities. LetMobile provides a secure gateway which allows customers to use their preferred mail clients, rather than forcing them to use a corporate-approved application.  “Email container apps often lack features, and we realise that even if […]

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